Learn how to build the next generation of leaders that are focused on the voice of the customer and serving employees. This module will teach how incentives can be used to build organizational capabilities and how work roles can be designed to meet the strategic vision. Various other topics are also introduced, to help future leaders to manage escalations, change points and trends in performance. The Leadership Kaizen Module is the third of four modules of the Transformational Leadership Certificate. Included in this module are 5 courses: IE 103 Source Quality, IE 107 Operations Management, OD 210 Transformational Leadership, OD 216 Human Resources and ST 320 Lean Assessment. 1. Voice of the customer 2. Fast Response 3. Error proofing 4. Daily management 5. Escalation protocols 6. Change over processes 7. Servant leadership 8. Vision & culture 9. Building capabilities 10. Appraisal systems 11. Incentive systems 12. Building roles in a matrix organization 13. Lean KPIs 14. Leadership walk 15. Trends and performance This module represents 5 courses offered in 1-hour segments. Instruction is offered online, Monday through Friday, by live instructors, in the evenings. A $100 registration fee is included. Pre-requisites: Shop Floor Kaizen Module 1 and Promotion Office Kaizen Module 2