Changes to the technical system are often short lived if the workforce is not included in the improvement process. The question that most leaders face when it comes to decision rights or worker enlargement is when and how engagement should take place. Most can agree that it shouldn’t be an impromptu process, and it is not as simple as optimizing one thing. The social system of the business is non-linear, organic and often does not follow a one-to-one relationship. Leaders wanting to sustain change will need to build a comprehensive skill set in change management, organizational development and human resource development.